Wednesday, June 26, 2013

3 Things to Look for in an Answering Service

If you own a business with a small staff and your company telephones are constantly ringing off the hook, then you may have a problem. Customer service is important, and if the customers can’t even contact you in a convenient way, then your reputation is going to be tarnished. Whether you simply don’t have enough employees to handle all of the calls or you want somebody to handle the calls when your business has closed up for the night, you can hire an answering service in Los Angeles. There are plenty of answering services to choose from, but there are a few things to consider before making your decision.

The first thing you want in an answering service is professionalism. The employees of the answering service are going to be representing your business, and the last thing you want is your business’s image to be tarnished because of something a phone operator did. You want phone operators who are businesslike but friendly. It is a good idea to listen in on a few of the call center’s calls before deciding whether to put your business in their hands.
You also want to choose a reliable call center. Just because the power is out in your area doesn’t mean customers won’t be calling. Customers may be trying to call you from counties or states away where the power is perfectly fine, so they will only see it as a customer service failure. If the call center has backup power for these situations, you’ll have fewer angry customers. Another part of reliability is relaying important messages to your business in a timely manner. 

No Hassle

Finally, the biggest thing you want in an answering service in Los Angeles is a no-hassle experience. If the call center is taking and relaying messages, you want the messages relayed in a way that is convenient for you and your employees. You should be able to choose whether the messages are relayed via voicemail, text, or email. When you finally find a call center that is up to the job, you’ll be able to provide better customer service with less hassle.

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